Global Account VND

What Global Account VND is and where it receives money from

Global Account VND (previously called VA — Virtual Account) is a virtual Vietnamese bank account that Wealify issues to you so you can withdraw money from Wealify-approved platforms into Wealify. Incoming money is added to the VND balance in your Wealify wallet.

• The account is opened at a Vietnamese bank (BIDV, MSB, MB… depending on your account tier). The banks available to you are shown in the Receiving bank field when you create the account.

• You choose the account name yourself when creating it (without Vietnamese diacritics) and it can't be changed after creation. Please use a name that matches the information on your platform account to avoid problems when receiving money.

• Add this account number to the payment section (Payment setting) of your account on one of the 13 eligible platforms below to withdraw money.

13 eligible platforms for receiving money into Global Account VND

The list may change according to Wealify's Terms of Service. The list that applies to you is shown in the Receiving source field when you create the account.

Each Global Account VND only receives money from one platform, which you choose when creating it. The list of platforms depends on the bank you choose. The selected platform can't be changed after creation.

The 13 eligible platforms accepted for receiving money into Wealify's Global Account VND:

⚠️ NO BANK TRANSFERS ACCEPTED — ONLY MONEY FROM THE SELECTED PLATFORM

Global Account VND does not accept bank transfers (including from your own bank account) or money from any source other than the selected platform.

Requirements for creating and using Global Account VND

To create a Global Account VND, you need:

• Personal accounts: phone number verified via Telegram (chapter 2) and KYC approved (chapter 4).

• Business accounts: KYB approved (chapter 4).

• Remaining creations allowed by your account tier — see Created x/y Global Accounts in Wallet → Global Account.

Global Account VND doesn't require any extra documents and is free to open. Your KYC / KYB applications are tracked in the Verification Center menu.

Create a Global Account VND

1. Choose Wallet → Global Account, then choose Create Global Account.

   

2. Choose the VND type.

   

3. Choose the Receiving bank. If only one bank matches your tier, it's selected for you.

   

4. Choose the Receiving source. If you change the bank, you need to choose the source again.

   

5. Enter the Account name without Vietnamese diacritics.

   

6. For business accounts, you can Select staff to manage this account, or assign them later.

   

7. Tick the terms box, then choose Create account.

   

Result: the account changes to Active and has an account number. With some banks, the account stays in Opening account for a few minutes, and the account number appears when it's done.

If you can't create it:

Add your Global Account VND details to the payment section on the platform

1. Choose Wallet → Global Account and select the account you want to use.

   

2. Copy the Global Account name, Account number, Bank name and SWIFT code with the copy button on each line. You can also choose Copy as message to copy all the details at once.

   

The details screen also shows: Total amount received, Receive via (channel and estimated time), Fees (the percentage fee on each incoming payment, by source and your tier), Assignee and Activity log.

How long money takes from the platform to Wealify

Money from platforms (Etsy, Payoneer, PingPong…) to Global Account VND usually takes at least 3 business days (for Etsy, at least 3–5 days), depending on the platform. This time depends on the paying platform; Wealify can't speed it up.

⚠️ NOTE

Transactions assessed as high legal risk or showing signs of possible fraud may take longer for Wealify to finish verifying.

Track payments that haven't arrived: Choose Wallet -> Global Account -> the Transactions tab. Pending payments have 4 statuses, matching the bank's 4 processing steps:

When the payment changes to Successful, fees are deducted and the money is added to the VND balance of your Wealify wallet. For how long it takes to transfer from Wealify to your bank, see the article How long money takes from Wealify to a domestic Vietnamese bank (6.4.3).

⚠️ NOTE

• If the payment still isn't successful after the time above, please contact Wealify CS with the transaction ID.

Add a bank account to receive VND

1. Choose Transfer → Recipients → Add new recipient → Bank account → Continue.

2. Choose the currency VND → Continue. The method is set to Bank Transfer (VND) automatically.

   

3. Fill in your information:

   Field	How to fill it in
   Bank account QR (optional)	Upload the account's QR code image (PNG / JPG, up to 1 MB) to pre-fill the bank, account number and account holder. You can still edit them
   Bank name	Choose from the list
   Account number	Enter it exactly
   Account holder	Exactly as registered at the bank
   Note, Nickname (optional)	Helps you tell recipients apart
   Set as default recipient	This recipient is pre-selected when you transfer VND

4. Choose Create recipient and enter the OTP if asked.

   

⚠️ CHECK THE BENEFICIARY DETAILS CAREFULLY

For the withdrawal to succeed, the beneficiary's name and account number must be 100% correct. If they don't match, the bank will return the order (see the Additional information required status in the article Track transfer orders and processing times (6.4.5)).

Delete a saved VND bank account

1. Choose Transfer → Recipients in the left menu. The recipient list appears. Switch to the Bank account tab: the three-dot button doesn't appear on the All tab.

2. On the recipient you want to delete, click the three-dot button at the end of the row → choose Delete recipient.

⚠️ NOTE WHEN DELETING RECIPIENTS

A recipient labeled Default can't be deleted. Please click the three dots on another VND recipient, choose Set as default, then go back and delete the old recipient.

Only the account owner can see Recipients. Staff accounts (Finance, Seller) can't open the recipient list; they can only pick an existing recipient when creating a transfer order.

Steps to withdraw VND to a Vietnamese bank

• Money is always taken from the Available balance of your Wealify wallet. For what the available balance is, see the article Wallet balance (8.1.1).

• You can only transfer to a saved recipient.

• Every transfer order requires an OTP code. If the OTP is wrong, cancelled or expired, the order isn't created and no money is held.

• Once created, you can't cancel the order yourself. If you chose the wrong recipient, please contact Wealify CS immediately.

Steps:

1. Choose Transfer on the Overview screen, the Wallet screen, or the Transfer menu.

   

2. Choose the recipient: open the Bank account tab and choose a saved VND bank account. The order is set to VND automatically.

   

3. Enter the amount in the You pay field. The screen shows the Transfer fee (withdrawing VND to a bank: free) and the amount the recipient Receives.

   

4. Enter the Transfer description — Gold and Diamond only: up to 75 characters, entered once when creating the order and can't be edited after sending. Other tiers skip this step.

   

5. Tick I agree to the Terms of Use and Policy, then choose New transfer order.

   

6. Enter the OTP code to confirm the order.

The order appears in the Transfer list with the status Pending, and the amount moves from your available balance to held funds until the order is complete.

How long money takes from Wealify to a domestic Vietnamese bank

Wealify approves orders from 10:30 to 15:30, Monday to Friday. Orders created after 15:30 are processed on the next business day. If you haven't received the money after this time, please contact Wealify CS.

Enter a transfer description when withdrawing VND to a bank

The transfer description is the text shown on the recipient's statement. Only Gold and Diamond accounts can enter one. Up to 75 characters, letters and numbers only. Entered once when creating the order and can't be edited after sending. If left blank, the bank only receives the transaction ID.

Track transfer orders and processing times

The Transfer menu lists every order with: date, status, recipient, transaction ID, note, amount sent and amount received. You can filter by date range and status. Choose an order to see its details and the timeline of each step.

Can't create new transfer orders

If the system detects an unusual number of failed orders, Wealify temporarily locks the ability to create new transfer orders. Orders already being processed are not affected.

Please contact Wealify CS to have it unlocked.

FAQ about transferring from Wealify to a domestic bank

Global Account VND fees and limits

Receiving fees by bank, platform and account tier:

BIDV Bank

MSB Elite Bank

MB Bank

Fees only apply when receiving money from platforms into Global Account VND. Transferring your VND balance from Wealify to your bank account has no additional fee.

Maximum number of Global Accounts by tier. This limit counts Global Account VND and Global Account USD together: