Safety and support

For faster support, please include:

• Your Wealify account email

• The transaction ID, or the blockchain transaction ID (TxHash) for stablecoin transactions

• The name or last 4 digits of the card involved

• A screenshot or video of the error message

🔒 WEALIFY WILL NEVER ASK FOR

• Your full card number or CVV

• Your OTP code

• Your account password

If anyone asks for this information — even if they say they work for Wealify — it's a sign of fraud.

How to tell a genuine contact:

Wealify's official channels — only contact us through these:

• Livechat: click the chat icon in the bottom-right corner of Wealify

• Email: support@wealify.com

• Hotline / Zalo: 0987896321

• Telegram: @caohuyentrang

• Fanpage: facebook.com/wealify

• Group: facebook.com/groups/wealifyvietnam

• All Wealify OTP codes are sent from no-reply@wealify.com, have 6 digits, and the subject line starts with "[Wealify]".

• Emails asking for transaction documents are sent from compliance@wealify.com.

• Only contact Wealify through the official channels listed in article 10.1. Wealify doesn't provide support through any other Telegram account, Zalo account or fanpage.

If you receive an OTP email about a transfer or password change that you didn't make: change your password immediately and contact Wealify CS.

If you think your card details have been exposed:

1. In the card details, click Freeze card and confirm. The card won't be able to make any transactions.

2. Contact Wealify CS with the card name, last 4 digits and any unusual transactions.

• Turn on two-factor authentication for login and for adding payment methods.

  

• If you use Google Authenticator, keep your recovery code somewhere safe. If you lose your phone without the recovery code, you'll need to contact Wealify CS.

• Keep your API Key secret, like a password, if you have a system integration.

• Before every stablecoin transfer: check the network, token and address, and send a small test amount first.

Report a technical issue:

1. Note down the problem: what you were doing, when, and the message on the screen.

2. Take a screenshot or record a video if you can.

3. Send the information to Wealify CS through one of the official channels.

Suggest a new feature: please send it to Wealify CS through one of the official channels. Email: support@wealify.com · Livechat: the chat icon in the bottom-right corner of Wealify · Hotline / Zalo: 0987896321.

Terms and policies: under the SUPPORT group in the left menu, choose Terms of Service or Privacy Policy.